Terms of service

SurploomOS is for businesses in the United States and their team members, all at least 18 years old. It is not for personal, family or household use. You must give accurate information when you sign up and keep it up to date.

SurploomOS provides surplus funds leads compiled from public records, a CRM, browser calling and texting, agreements with electronic signature, a client portal, a time clock and related tools. Features depend on your plan.

SurploomOS is software and data. Surploom LLC is not a law firm, does not give legal advice, does not act as your agent or finder, and is not a party to your agreements with claimants. We may improve, change or remove features; if a change takes away a core feature you pay for, we will tell you in advance.

• You are responsible for everything done under your company’s account, for the people you invite, and for keeping passwords and 2-step verification devices safe. Owners and admins must use 2-step verification.
• Each person may have one account and belong to one company at a time. Accounts may not be shared, and creating extra accounts (for example with email aliases) to get more seats, offers or discounts is not allowed.
• Tell us right away at support@surploomos.com if you think your account was misused.

• Pro and Premium are subscriptions billed monthly or yearly in advance, in US dollars, to the card you give Stripe. They renew automatically for the same period until you cancel. Prices are shown before you pay.
• Each plan includes a number of team seats; the account owner is free. Extra members are added as extra seats at the price shown in SurploomOS and are billed (or credited) automatically, prorated, as members join or leave.
• Upgrades, downgrades and switches between monthly and yearly take effect right away. Stripe credits the unused part of the old plan and charges the difference on your next invoice.
• Promotional offers (such as the founding offer) apply only as described when you sign up, for the period stated, and cannot be combined or transferred.
• We may change plan prices. We will give you at least 30 days’ notice by email and in SurploomOS; new prices apply from your next renewal after that notice. If you do not agree, cancel before then.
• Prices do not include taxes. Where tax applies, it is added to your invoice.

Card payments are processed by Stripe, Inc. You enter your card on Stripe’s secure page; Stripe stores it and charges it. SurploomOS never sees or stores your full card number or security code, only the card brand, last four digits and expiry date so you can tell which card is on file. Stripe’s own terms and privacy policy also apply to payments.

You authorize us, through Stripe, to charge your card for your plan at each renewal, for extra seats, and for the lead packs and balance top-ups you choose. If a payment fails, Stripe tries again over several days. While a plan payment is unpaid, your team’s access to the app is paused (billing and support stay available) until the card is updated.

You can cancel your plan at any time in Settings, Plan. Cancelling stops the next renewal; your team keeps full access until the end of the period already paid, and you can undo the cancellation until then. After that, the app is closed until you choose a plan again.

Plan fees already paid are not refunded, including for unused time on monthly or yearly plans, except where the law requires otherwise or we say so in writing. Your data stays saved after the plan ends, so you can come back; you can ask us to export or delete it (see “Your data”).

• A lead pack is a CSV file of vetted leads matching the states and counties you choose, priced as shown before you buy. You can download each pack again at any time while your account exists. You never receive the same lead in two packs.
• Leads are licensed to you for your own surplus funds recovery business. You may not resell, publish, share or give leads to anyone outside your company, or use them for any other purpose.
• Lead packs are delivered as soon as they are paid for and are not refundable, except where the law requires otherwise.

Calls, texts, phone numbers, call recording and texting registration fees are paid from a prepaid usage balance at the prices shown in SurploomOS, which may change with notice in SurploomOS. You add funds by card. Calls and texts stop when the balance is empty; incoming calls still ring. The balance is not a bank account, does not earn interest, cannot be transferred and is not refundable except where the law requires otherwise. Registration fees for a texting registration that carriers reject are handled as described in SurploomOS at the time you submit.

Leads are compiled from lists that counties, courts and state agencies publish, and from other public records and contact lookup services. Records can be incomplete, out of date or wrong, and amounts, owners, deadlines and rules can change. You must verify every claim with the official source before you contact anyone about it, sign an agreement or file a claim. We do not guarantee that any claim is valid, available or will be paid.

You are responsible for every call and text your team makes through SurploomOS, and you agree to follow all laws that apply, including:

• The Telephone Consumer Protection Act, the Telemarketing Sales Rule, the National Do Not Call Registry, internal do-not-call requests and state calling-hour and telemarketing rules.
• Carrier messaging rules: text only people who gave consent, keep proof of that consent, honor STOP right away, and identify your business in your messages.
• Call recording laws. Some states require every person on the call to agree before it is recorded; if you turn recording on, you must tell callers and get consent where required.
• State laws on surplus funds recovery, including finder registration or certification, fee caps, waiting periods, required contract wording and limits on contacting owners.

Texting requires an approved US texting registration (A2P 10DLC) for your business, which we submit for you with the details you give us. Carriers decide whether to approve it and can take days or weeks. Message frequency varies by your use; message and data rates may apply to recipients, who can reply STOP to opt out or HELP for help.

You can send agreements to claimants to sign electronically. You decide what your agreements say and are responsible for making sure they meet the laws of each state where you work. SurploomOS records each signature with the signer’s consent, time and details and produces a signed PDF and certificate, under the federal ESIGN Act and state electronic transaction laws. Some documents must be notarized or signed on paper; it is your job to know which.

• Send spam, text purchased or scraped lists, or harass or mislead anyone.
• Pretend to be a government agency, court or someone you are not.
• Copy, scrape, resell or redistribute SurploomOS’s leads or software, or use them to build a competing product.
• Break or test the security of SurploomOS, reach other companies’ data, or overload the service.
• Use SurploomOS for anything unlawful.

We may pause calling or texting right away to protect recipients, carriers or the service (for example after spam or opt-out complaints). We may suspend or close an account for a serious or repeated breach of these terms, unlawful use or unpaid fees. Where we reasonably can, we will tell you first and give you a chance to fix the problem.

You can reach us from Help & support in the app or from our contact page. To answer a ticket or fix a problem, authorized Surploom LLC support staff may open your company’s account and see it the way one of your team members does.

• Access is only for support, security or to meet a legal obligation.
• It is read-only unless a change is needed to fix the problem, and each session ends automatically within an hour.
• Support never calls or texts your claimants, sends or signs agreements, spends your balance or changes anyone’s password or 2-step verification.
• Every session is listed under Help & support and in your audit log, with who opened it, when and why.

You own the content you put into SurploomOS: notes, documents, agreements, call and text history and your own contacts. You give us permission to host and process it only to provide, secure and support the service, as described in our privacy policy. You can ask us for an export of your data or to delete it at any time; we will do so within 30 days, except records we must keep by law (such as payment, consent and opt-out records).

SurploomOS is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted or error-free, that leads are accurate or complete, that any claim will be paid, or that a carrier will approve a texting registration.

To the extent the law allows, Surploom LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, claims or data, and its total liability for any claim about SurploomOS is limited to the amount you paid us in the 12 months before the claim arose.

You will defend and hold Surploom LLC harmless from claims, fines and costs that come from your calls, texts, agreements, claims work or other use of SurploomOS that breaks these terms or the law, including claims under the TCPA and state finder laws.

If you have a problem with SurploomOS, contact us first at support@surploomos.com; most issues are solved quickly that way. If we cannot solve it within 30 days, either of us may bring a claim. These terms are governed by the laws of the state in which Surploom LLC is organized and by federal law, without regard to conflict-of-laws rules.

We may update these terms. We will post the new version here with a new effective date and, for important changes, tell account owners by email at least 30 days before they apply. Continuing to use SurploomOS after that means you accept them. Questions: Surploom LLC, support@surploomos.com.